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Patient Rights and Responsibilities

At Bristol Hospital, you have the right to:

All patients have the right to receive care without discrimination due to age, sex, race, color, religion, sexual orientation, income, education, national origin, ancestry, marital status, cultural language, disability, payment source, gender identity or gender expression.
  • Receive information about your rights prior to being a patient or before discontinuing care  whenever possible.
  • Considerate and respectful care, in a safe environment.
  • To receive visitors that you have designated  unless their presence infringes on others’ rights, safety or is therapeutically contraindicated and the right to withdraw the consent for a person to visit. 
  • Personal privacy and the confidentiality of your medical record.
  • Be treated with dignity.
  • Obtain from your physician and other caregivers relevant, current and understandable  information concerning diagnosis, treatment  and prognosis.
  • Be informed about and participate in your care and treatment plans.
  • Have your physician and a family member or other person of your choice notified of your  admission to the hospital.
  • Create an advance directive.
  • Know the names of health care providers and their role in your care.
  • Be free from seclusion and restraints of any form that are not medically necessary for  your safety or are used as a means of coercion, discipline, convenience or retaliation.
  • Be free from all forms of abuse or harassment.
  • Participate in ethical decisions around your care.
  • Request medically appropriate and necessary treatment.
  • Refuse treatment as allowed by law.
  • Know what safety measures may be used duringyour care.
  • Ask for a second opinion about your care.
  • Proper assessment and management of your pain or discomfort.
  • Request an interpreter.
  • Review and obtain copies of your medical records.
  • Receive treatment in an environment that is  sensitive to your beliefs, values and culture.
  • Be informed about the care you will need after discharge and available resources.
  • Receive information about and an explanation of your hospital bill.
  • To be informed of any relationship that we may have with organizations that may affect your care.
  • Request that an autopsy be performed either here or arrange for any other institution of  choice to perform.
  • Consent or decline to participate in research studies.
  • Express a complaint or grievance by contacting the Patient and Customer Relations  Department at 860.585.3269.
  • Contact the following agencies if you are not satisfied with the outcome of your grievance.

Connecticut Department of Public Health

410 Capitol Avenue
Hartford, CT 06134-0308
Phone: 860.509.7400
TTY: 860.509.7191

The Joint Commission

One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800.994.6610

At Bristol Hospital, these are your responsibilities as a patient:

  • Provide complete and accurate information about your health, including your present condition, past illnesses, hospitalizations, and any medications, natural products or vitamins you may be taking.
  • Tell us what you need. If you do not understand your care plan, ask questions.
  • Provide complete and accurate information including your family contact, address and home phone number, date of birth, Social Security number, and employers when it is necessary.
  • Provide insurance information and work with us to arrange payments when needed to fulfill your financial obligations to the hospital.
  • Provide a copy of your Advance Directive to the Hospital and physician if you have one.
  • Follow our guidance in helping you get well.
  • Abide by all hospital rules and regulations.
    • Comply with the NO SMOKING policy.
    • Comply with the visitor policies to ensure the rights of all patients.
    • Be considerate of noise level, privacy and safety of all patients.
    • Show respect and consideration for all patients, visitors and hospital personnel.
  • If you are not satisfied with your care, please tell us how we can improve.

For questions or more information about your rights and responsibilities, contact the Bristol Hospital Patient & Customer Relations Department at 860.585.3269.

Please click here to view our Patient Rights & Responsibilities brochure in Spanish.